Not Just New, But Iron Clad Consumer Protection!

Introducing

The Jeweler's RISK-FREE RETAIL Policies

On behalf of our esteemed jeweler merchant, James Allen, we are pleased to announce adoption of the Risk Free Retail policies by this reputable and highly respected Diamond Jeweler. We at Dollar Counts eCommerce treasures, and our jeweler merchant, JamesAllen.com, share an understanding as to why many people may be weary about buying engagement rings and diamonds online, and are therefore very pleased to put these concerns to rest by publishing Risk Free Retail in cooperation with and consent of JamesAllen.com. Please see the details of Risk-Free Retail below:



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Pursuant to the RISK-FREE RETAIL Policies, our jeweler merchant sets forth the following information for your review and use in making informed decisions in your diamond and jewelry shopping and eventual purchases. You can be assured that any purchase of diamond jewelry made from JamesAllen.com through this website will be covered by the RISK-FREE RETAIL Policies as outlined below.

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100% Full Refund!
JamesAllen.com stands behind every item sold on our website and we want you to experience total satisfaction in your purchase. If you are not 100% satisfied with your purchase, you may return it within 60 days for a full refund or exchange - no questions asked. Many retailers charge a restocking fee for returns; we don't charge you a cent.

60 Day Return Policy
Making a jewelry purchase is a big deal, especially when you are selecting an engagement ring. We want you to be sure that what you bought is exactly what you want. Our unbeatable 60-day return policy gives you plenty of time to gather opinions from friends and family about your purchase and make sure you're happy. If, for any reason, you want to return your item, you can do so for a full refund or exchange, no questions asked.

Lifetime Warranty
All of our diamond jewelry is manufactured using the highest quality materials and is inspected prior to shipment. Once you receive your item you can have it professionally cleaned and inspected locally. Most jewelry stores perform these inspection services for free, including steam cleaning your ring and checking the prongs for tightness, regardless of where you made your original purchase. You can also clean jewelry yourself using jewelry cleaner or a toothbrush and warm soapy water.

We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. In the event that there is ever a problem with your jewelry, it can be mailed back to our offices for inspection. If the problem is deemed to be from a structural defect, we will repair or replace the item at no charge to you. If the damage is caused by normal wear-and-tear, then our offices will repair your jewelry at cost. You may also return your jewelry to our offices for free prong tightening, repolishing, rhodium plating and cleaning for the life of your fine jewelry.


Free Shipping & Shipping Methods
JamesAllen provides fast, free shipping to all our shipping destinations, regardless of order amount. In addition to free shipping, rest confident that all items are securely packaged and fully insured while in transit to your home or office.

Shipping Methods
For fastest delivery, all orders greater than $500 in value are shipped FedEx Priority Overnight. This includes any loose diamond or Design Your Own order, regardless of exact value. All other orders are shipped FedEx Two Day Saver. Order status and tracking information are available from the JamesAllen.com website by clicking here.

For your protection, JamesAllen.com always:

    1. Insures and registers all items for their full value.
    2. Uses only FedEx services for the fastest and safest delivery of high value packages.
    3. Requires that all deliveries must be made to a physical business or home address only.
    4. Disallows delivery to PO Box addresses.
    5. Requires an adult to sign for the package.

International Shipping
James Allen offers free shipping and insurance to all our shipping destinations. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Post Office and can take up to three weeks to arrive.

Free Returns
If, for any reason, you are not completely satisfied with your order, you may return it within the first 60 days of shipment for a full refund or exchange - we even pay for the return shipping within the United States! To return an item, simply follow the Return Procedures listed below:
    1. Contact our Customer Service department at 1-877-826-9866.
    2. Advise the representative that you wish to return your order.
    3. Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
    4. Take your order and the label to the nearest FedEx location and simply mail it back to us! If you need packaging materials, FedEx will assist you.
    5. Your order should arrive in our office in two business days (excludes weekends and holidays).
    6. All refunds will be processed within two weeks and done in the form of the original purchase method.

Bank wires will be refunded via company check.